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Frequently Asked Questions

Common questions and answers about WINUX.

Account & Registration​

How do I register?​

  1. Go to mysticpage.id/register
  2. Fill username, email, password
  3. Verify your email
  4. Account ready!

What are the password requirements?​

  • Minimum 8 characters
  • Include uppercase letter (A-Z)
  • Include lowercase letter (a-z)
  • Include number (0-9)
  • Include special character (!@#$%^&*)

Why do I need to verify email?​

Email verification:

  • Secures your account
  • Enables notifications
  • Allows password recovery
  • Required for service

Can I use same email for multiple accounts?​

No, each account needs a unique email address.

Payment & Quota​

How does quota work?​

  • 1 Quota = 1 Installation
  • Check current pricing in dashboard (dynamic pricing)
  • Quota never expires
  • Auto-refund if installation fails

How do I top up?​

  1. Login to dashboard
  2. Go to Top Up page
  3. Enter amount
  4. Generate QRIS
  5. Scan with e-wallet (within 5 minutes)
  6. Quota added automatically

Which e-wallets can I use?​

All Indonesian e-wallets supporting QRIS:

  • GoPay
  • OVO
  • DANA
  • ShopeePay
  • LinkAja
  • And all other QRIS-compatible apps

What if payment expires?​

  • Payments auto-cancel after 5 minutes
  • QR dialog shows countdown timer
  • Payment automatically canceled from system
  • Just generate a new one
  • No penalty for expired payments

Can I get refund for unused quota?​

No cash refunds, but quota is automatically refunded if installation fails.

What are redeem codes?​

Promotional codes to get free quota:

  • Get codes from Support Channel
  • Participate in giveaways
  • Special promotions
  • Apply via website or /redeem CODE command

How do I use redeem codes?​

Via Website:

  1. Go to Top Up page
  2. Find "Redeem Code" section
  3. Enter code (e.g., WINUX-XXXX-XXXX)
  4. Click "Apply"

Via Telegram Bot:

/redeem WINUX-ABCD-1234

Do redeem codes expire?​

Some codes have expiration dates, some don't. Check the code details or try applying it.

Installation​

How long does installation take?​

  • Average: 10-15 minutes
  • Maximum: 30 minutes
  • Real-time progress updates

What are VPS requirements?​

  • Minimum 2GB RAM (4GB+ recommended for Server)
  • 30GB+ disk space
  • KVM or compatible virtualization
  • Root password authentication
  • Ubuntu or Debian operating system

Which OS can I install?​

  • Windows Server 2012 R2, 2016, 2019, 2022, 2025
  • Windows 10 Pro, Windows 10 Atlas
  • Windows 11 Pro, Windows 11 Atlas
  • Use /oslist in bot for complete list

What if installation fails?​

  • Quota automatically refunded
  • Check error message
  • Verify VPS meets requirements
  • Try again or contact support

Can I cancel during installation?​

No, wait for completion. If it fails, quota is refunded automatically.

Why does WINUX use RDP port 22 instead of 3389?​

Port 22 is used to ensure compatibility with all VPS providers:

  • Most providers allow port 22 by default
  • Port 3389 might be blocked by some firewalls
  • Port 22 works everywhere without special configuration
  • Connection is same RDP protocol, just different port

Access & Connection​

How do I connect to Windows?​

Use Remote Desktop (RDP):

  • Address: Your VPS IP
  • Port: 22 (important: not 3389)
  • Username: Administrator
  • Password: Your chosen RDP password

I can't connect after installation?​

Check:

  • Correct IP address
  • Using port 22 (not 3389)
  • Using "Administrator" username
  • Correct RDP password
  • VPS is running
  • Wait 2-3 minutes after installation completes

What's the default username?​

For Windows: Administrator

Telegram Bot​

How do I use the bot?​

  1. Start @setupwindows_bot
  2. Register or login
  3. Use commands like /install

What's the difference between bot and website?​

Both offer same features:

  • Bot: Quick commands, mobile-friendly
  • Website: Visual interface, real-time monitoring

Can I use both bot and website?​

Yes! Same account works on both platforms. Login credentials are shared.

Can I have multiple accounts with same Telegram ID?​

Yes! WINUX supports multiple accounts per Telegram ID:

  • Register different accounts with different usernames/emails
  • Login to specific account via /login username password
  • Each account has separate quota and history
  • Useful for managing multiple clients or projects

Troubleshooting​

Email verification code not received?​

  • Check spam/junk folder
  • Wait 2-3 minutes
  • Click resend code
  • Verify email spelling

Payment not confirmed?​

  • Wait 1-2 minutes
  • Check payment status
  • Ensure paid exact amount
  • Contact support if still pending

Forgot password?​

Currently manual reset only. Contact support with:

  • Username
  • Registered email
  • Request password reset

Installation stuck?​

  • Wait up to 30 minutes
  • Check error logs
  • Contact support if over 30 min

Security​

Is my data safe?​

  • Passwords encrypted
  • Secure payment via QRIS
  • No credit card data stored
  • Regular security updates

Can I share my account?​

Not recommended. Keep credentials private for security.

What about VPS security?​

  • Change default passwords
  • Enable firewall
  • Regular Windows updates
  • Use strong RDP password

Support​

How do I contact support?​

What info should I provide?​

When contacting support, include:

  • Username
  • Error message (if any)
  • VPS provider
  • What you were trying to do

Support hours?​

Check WhatsApp for current support hours. Telegram bot available 24/7.

Other Questions​

Can I install on multiple VPS?​

Yes! Each installation uses 1 quota. Install as many as you need.

Do you keep VPS access?​

No, we don't store or keep your VPS credentials after installation.

Can I reinstall same VPS?​

Yes, each reinstall uses 1 quota. Previous data will be erased.

Is there an API?​

API access available for developers. Contact support for details.

What about ARM/Apple Silicon?​

ARM64 architecture is supported. Check OS compatibility.

Still Have Questions?​

If your question isn't answered here:

  1. Check other documentation pages
  2. Contact support via WhatsApp
  3. Ask in Telegram bot

We're here to help!