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Troubleshooting

Solutions for common issues.

Installation Issues​

Installation Fails Immediately​

Symptoms:

  • Installation status: Failed
  • Duration: Less than 1 minute
  • Error message shown

Common Causes:

Wrong VPS Password

  • Double-check password
  • Ensure no extra spaces
  • Try connecting via SSH manually first

Incorrect IP Address

  • Verify IP is correct
  • Must be public IP
  • Check with ip addr on VPS

VPS Not Accessible

  • Ensure SSH port 22 is open
  • Check VPS firewall rules
  • Verify VPS is online

Solutions:

  1. Verify VPS credentials
  2. Test SSH connection: ssh root@your-ip
  3. Check VPS status in cloud panel
  4. Retry installation with correct details

Installation Stuck/Timeout​

Symptoms:

  • Progress not updating
  • Stuck at specific percentage
  • Eventually times out after 30 minutes

Causes:

  • VPS too slow
  • Network issues
  • Insufficient resources

Solutions:

  1. Wait for auto-timeout (quota refunded)
  2. Check VPS specs (need 2GB+ RAM)
  3. Retry with better VPS
  4. Contact support if persistent

Can't Access After Installation​

Windows RDP:

Can't connect:

  • Verify IP address
  • Check port: 22
  • Ensure RDP password correct
  • Check Windows is actually installed

Connection refused:

  • Wait 5 more minutes (might still booting)
  • Check VPS firewall
  • Ensure RDP service running

Linux SSH:

Can't connect:

  • Use original VPS password (not RDP password)
  • Verify IP and port
  • Check SSH service status

Login Issues​

Can't Login to Web​

Wrong credentials:

  • Username is case-insensitive
  • Check for typos
  • Remember password is case-sensitive

Account locked:

  • Contact support
  • Verify account status

Captcha fails:

  • Refresh captcha
  • Enter exact characters
  • Case sensitive

Token Expired​

Symptoms:

  • Automatically logged out
  • "Unauthorized" error

Solution:

  • Simply login again
  • Token expires after 24 hours

Quota Issues​

Quota Not Showing​

Symptoms:

  • Sidebar shows "Quota: 0" but you have quota
  • After topup, quota not updated

Solutions:

  1. Refresh page (F5)
  2. Logout and login again
  3. Clear browser cache
  4. Contact support to verify

Quota Deducted But Installation Failed​

Don't worry!

  • Quota is automatically refunded
  • Check quota after few seconds
  • Should return to previous amount
  • If not, contact support

Profile Issues​

Can't Update Email/WhatsApp​

Error 400:

  • Check email format
  • Verify WhatsApp number format
  • Include country code (+62...)

Error 401:

  • Re-login
  • Token might be expired

Password Change Fails​

Error: "Current password incorrect"

  • Double-check current password
  • Ensure no typos
  • Remember password is case-sensitive

Solution:

  • Verify current password
  • Try login with current password first
  • If still fails, contact support for reset

OS List Issues​

Symptoms:

  • Only shows "Select OS"
  • No operating systems listed

Causes:

  • Backend issue
  • Network error
  • Response format changed

Solutions:

  1. Refresh page
  2. Check browser console for errors
  3. Try different browser
  4. Contact support

Network/Connection Issues​

Slow Loading​

Causes:

  • Internet connection slow
  • Server under load
  • Large data transfer

Solutions:

  • Wait a moment
  • Refresh page
  • Check internet speed
  • Try later

CORS Errors​

Symptoms:

  • "blocked by CORS policy" in console
  • API calls failing

Solutions:

  • Clear browser cache
  • Try incognito mode
  • Contact support (backend issue)

Browser Issues​

Page Not Loading​

Solutions:

  1. Clear browser cache
  2. Hard refresh: Ctrl+Shift+R
  3. Try incognito/private mode
  4. Try different browser
  5. Check internet connection

Features Not Working​

Symptoms:

  • Buttons not clickable
  • Forms not submitting
  • Pages not navigating

Solutions:

  1. Disable browser extensions
  2. Clear cache and cookies
  3. Update browser to latest version
  4. Try different browser

Mobile Issues​

Layout Broken on Mobile​

Solutions:

  • Update mobile browser
  • Try landscape orientation
  • Use desktop site option
  • Report issue to support

Touch Not Working​

Solutions:

  • Ensure screen is clean
  • Try different browser app
  • Update browser
  • Restart phone

Error Codes​

400 Bad Request​

  • Invalid input data
  • Check form fields
  • Verify data format

401 Unauthorized​

  • Not logged in
  • Token expired
  • Login again

402 Payment Required​

  • Insufficient quota
  • Top up quota first

403 Forbidden​

  • Access denied
  • Check account permissions

404 Not Found​

  • Resource doesn't exist
  • Check URL
  • Verify installation ID

500 Server Error​

  • Backend issue
  • Try again later
  • Contact support if persistent

Getting Help​

Before Contacting Support​

  1. Check this troubleshooting guide
  2. Check FAQ
  3. Look at error message
  4. Try basic solutions (refresh, re-login)

When Contacting Support​

Provide:

  • Your username
  • What you were trying to do
  • Error message (exact text)
  • Screenshot (if possible)
  • Steps to reproduce

Contact Methods​

WhatsApp: +62 852-5401-0474
Email: admin@mysticpage.id
Telegram: @setupwindows_bot

Response Time​

  • WhatsApp: Within hours (usually fast)
  • Email: Within 24 hours
  • Telegram: Fast response

Still Need Help?​

Can't find solution?

We're here to help!

Contact us anytime:

Include:

  • Detailed description
  • Error messages
  • What you've tried
  • Screenshots if helpful

We'll get back to you ASAP! 😊